ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Head of Customer Success to join the team.
Part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans to continue protecting the world's heating and cooling systems, to have a positive impact on the environment and people's lives.
The Head of Customer Success will lead and develop customer-facing operations across ADEY and Surestop, including Customer Services Teams and Order Fulfilment Teams.
This role is responsible for creating and executing a unified strategy that ensures outstanding customer service for installers and a seamless customer journey for merchants across all trading markets.
The successful candidate will champion a customer-first culture, drive operational excellence, and deliver measurable improvements in customer sat...