Location: Remote

About Searadar

Searadar is a European yacht charter marketplace that helps sailors find and book sailing yachts and catamarans across 20+ destinations. We are a team of 50+ people working remotely from 10+ countries. TrustPilot 4.9/5, 70%+ repeated clients.

About the Role

Searadar is looking for an experienced Head of Customer Success to lead and develop our Customer Success function. This role is ideal for someone with a strong background in the travel industry who understands premium customer service, operational excellence, and customer retention.

Tasks

Responsibilities:

• Lead, manage, and develop the Customer Success team.


• Coordinate the department's day-to-day operations, projects, and priorities.


• Build and continuously improve customer service standards, workflows, and internal processes.