Lead and scale a world-class, end-to-end customer organization across our global business. This is a mission‑critical enterprise leadership role accountable for the full post‑sale customer lifecycle—from onboarding and support to success, retention, and value realization.
Own the end‑to‑end customer lifecycle, lead all post‑sale functions—including customer onboarding, support, success, and lifecycle management—and ensure a seamless, proactive experience across all customer touchpoints. Drive customer & revenue outcomes, improving key metrics such as customer satisfaction (NPS / CSAT), retention and renewal rates, and product adoption and engagement. Partner with commercial teams to enable renewals and expansion, contributing to net revenue retention (NRR). Lead a next‑generation operating model, design and execute a scaled, segmented delivery model (enterprise, mid‑market, digital), and standardize & simplify global process...