What It's About

We are looking for an experienced Head, Investor Services to lead and develop an assigned Investor Services morning shift. The team is responsible for answering questions and requests from our clients and client relationship managers and contributes meaningfully to good client experience. This is a people leadership role and the successful candidate is responsible for service execution, quality, and continuous improvement, while driving short- to mid-term strategic initiatives across the whole Investor Services team.

What You’ll Do

• Own operational execution: ensure timely, accurate delivery of Investor Services activities across the team; manage workload planning and resource allocation.
• Drive quality and risk mitigation: maintain and evolve the quality framework, perform quality assurance testing, conduct root cause analysis, and implement preventive measures.
• Partner with stakeholders: act as a key liaison ac...