As Head Concierge, you will lead the Concierge, Porters and Door team in delivering a seamless, highly personalised five-star guest experience. You will oversee the day-to-day operation of the department, ensuring every guest enjoys a warm and memorable Fitzwilliam stay.

Acting as a key ambassador for the hotel, you will use your leadership, attention to detail and local expertise to elevate the guest journey, support VIP experiences and drive a culture of excellence across the team.

About The Role

Key Responsibilities

• Lead by example to deliver a warm, engaging and anticipatory guest experience
• Oversee VIP arrivals, groups and guest requests, ensuring exceptional attention to detail
• Manage the daily operation of the Concierge desk, including transport, luggage handling and guest services
• Maintain strong communication with the wider hotel teams to ensure a seamless guest journey
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