The Customer Service Manager is responsible for leading the Customer Service team, ensuring excellent customer experience, managing customer relationships, tracking business performance, and supporting revenue growth through effective customer engagement, complaint management, and business analytics.

Key Responsibilities

Customer Service Management

• Lead and manage the Customer Service team.
• Ensure timely and professional handling of customer inquiries, quotations, orders, and service requests.
• Maintain high levels of customer satisfaction and customer retention.
• Build strong relationships with key customers.

Revenue Tracking & Forecasting

• Monitor monthly revenue performance by customer, service line, and business unit.
• Prepare weekly and monthly revenue reports.
• Develop revenue forecasts and support business planning ac...