Join UPSTREET, a growing property management and hospitality provider, as Guest Support Specialist. If you believe in delivering outstanding customer service and have a passion for the industry, we invite you to apply for this exciting opportunity.

As our Guest Support Specialist, you will be responsible for ensuring UPSTREET's guests have an exceptional experience during their stay, responding to inquiries and offering solutions to any issues that arise. With your proven track record of customer service excellence, you will provide personalized support and build positive relationships with our clients.

Responsibilities

• Be the primary point of contact for guests via phone, email, and messaging platforms.
• Resolve guest concerns efficiently, from minor inconveniences to urgent matters.
• Coordinate with maintenance, security, or emergency services as needed.
• Document and escalate key issues to the daytime operations team.
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