Guest Services Officer - SP

Department: Guest Svc

Employment Type: Fixed Term Contract

Location: Central & South America - SP

Reporting To: Assistant Purser

Key Responsibilities

• Create a welcoming environment by meeting and greeting guests, answering, screening and forwarding incoming phone calls, and ensuring the reception area is tidy and presentable, with all necessary stationery and material.
• Consistently maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all guests.
• Promptly and meaningfully address and act upon all passenger inquiries regarding onboard amenities and services.
• Ensure all complaints from guests are listened to with empathy and understood, showing genuine interest at all times.
• Takes ownership of each complaint, following up with the passenger in question. Ac...