Guest Services Manager 宾客服务经理

Company

IHG

Location

nuevo león, nuevo león

Type

Full-time

            Responsibilities  Perform all duties as Senior Lobby host, including additional duties as follows:: 
Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 
Provides functional assistance and direction to all departments. 
Cooperates, coordinates and communicates with other hotel departments as required. 
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel 
Responds to guest needs and resolves related problems 
Supervises and directs lobby personnel. 
Supports and assists Front Office personnel and all departments at peak periods. 
Ensures VIPs and priority club guests receive special attention 
Assist Lobby Host in greeting, rooming, and sending off VIP guests. 
Inspects front office and back of house regularly for cleanliness. 
Assis...
        

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Guest Services Manager 宾客服务经理

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