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Guest Services Executive (Front Desk)

Company

PARKROYAL PICKERING HOTEL PTE. LTD.

Location

singapore, singapore

Type

Full-time

Responsibilities
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all types of payment such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
  • Coordinate with Housekeeping to track the readiness of rooms for check-in.
  • Supply guests with directions and information regarding the property.
  • Complete designated cashier and closing reports in the computer system.
  • Balance and drop receipts according to accounting specifications.
  • Perform other reasonable job duties as requested by superior.
Requirements
  • 1–3 years of experience in hotel front office or guest services preferred.
  • Minimum secondary school qualification o...

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