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Guest Services Executive (Executive Lounge)

Company

Pullman Hotels & Resorts

Location

singapore, singapore

Type

Full-time

Job Description
  • Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
  • Assist guests with check-in and check-out, and other cashiering duties.
  • Register guests and assign rooms according to their reservation confirmation.
  • Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
  • Prepare VIP list and send email out to all operations department daily.
  • Recommend tourist attractions and places to visit.
  • Maintain the privacy of all guests by ensuring their details are kept strictly confidential.
  • Understand all room types and work with Housekeeping to manage room status effectively.
  • Adhere to proper credit matters and cash handling policies and procedures.
  • Understand the usage of internal communication logs to communicate effectively with other colleagues.
  • Handle guest feedback and attempt to perform first pe...

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