The Role

This is not your typical customer service role! Come be a part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As the Guest Services Coordinator, your contribution to the organization will be as the ‘voice’ of the company to our customers. You will be quintessential to maintaining guest relationships post-purchase! This means addressing any guest concerns, requests, questions, and issues.

Responsibilities

• Answering guest emails and returning voicemails within 24 business hours
• Serve as the primary point of contact for event attendees, addressing their inquiries, providing accurate information, and offering assistance.
• Familiarize yourself with event schedules, locations, session details, and other pertinent information to effectively guide and inform guests.
• Handle guest concerns and complaints professionally and promptly, striving to resolve issues to the...