Guest Services Agent (Call Centre)

Company

PARKROYAL COLLECTION MARINA BAY, SINGAPORE

Location

singapore, singapore

Type

Full-time

            Job Description  Attend to all incoming calls to the parties concerned in a fast, accurate and courteous manner. 
Ensure that Telephone Courtesy and Techniques are put into practice. 
Ensure the On-Hold Music for the call waiting guest and voicemail are in good working condition. 
Regular check on One Connect / Enquiries and Dining Emails. 
Record and program all wake-up call requests. Ensure that all wake-up call requests are promptly executed. 
Check and ensure that all equipment in the department is in good working condition. Record down all the fault matters and rectified within the day. 
Input restaurant bookings in Table Check System and confirm restaurant reservations or special requests with respective outlets. 
Ensure that all service requests have been assigned and looked after. Courtesy calls to be given. 
Handle special guests' requests. 
Ensure major occurrence being updated in...
        

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Guest Services Agent (Call Centre)

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