Job Description:

. Attend to all incoming calls to the parties concerned in a fast, accurate and courteous manner.

. Ensure that Telephone Courtesy and Techniques are put into practice.

. Ensure the On-Hold Music for the call waiting guest and voicemail are in good working condition.

. Regular check on One Connect / Enquiries and Dining Emails.

. Record and program all wake-up call requests. Ensure that all wake-up call requests are promptly executed.

. Check and ensure that all equipment in the department in good working condition. Record down all the fault matters and rectified within the day.

. Input restaurant bookings in Table Check System and confirm restaurant reservations or special requests with respective outlets.

. Ensure that all service requests been assigned and looked after. Courtesy calls to be given.

. Handle special guests' requests.

. Ensure majo...