Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
Welcome the guests by greeting them as per the standards.
Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
Facilitates the functioning of and / or oversees the functioning of Guest Service department (Front Office and F&B Service)
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.
Identify optimal, cost effective use of the resources and educate the te...