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Guest Service Associate - Front Office

Company

Accor

Location

Nagavara, Karnataka

Type

Full-Time


Company Description

Job Description

Prime Function:

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
  • Responsible for INTERREACT.

    • Key Responsibilities:

    People Management

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

    • Financial Management

  • Identify optimal, cost-effective use ...

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