Guest Service Assistant

Tunamaya Beach & Spa Resort - Tioman Island

17 October 2024

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
• Registers and rooms all arrivals according to established procedures
• Maintain intimate knowledge of departmental standards and procedures
• Keeps abreast of all modifications to accounting policies and procedures
• Responsible and attends to guest's request of using the service of safety box at all times
• Attends to guest's complaints, inquiries and requests, referees problems to supervisor or Front Office Manager if unable to assist
• All complaints, comments, special requests and other business are to be recorded in the daily handover log
• To ensure that handover procedures are followed by reading/writing the handover log daily and
• Ensuring appropriate actions are tak...