Guest Service Agent

Company

MERCURE

Location

Abu Dhabi, Abu Dhabi

Type

full-time

            Job Description

Welcome and check-in guests, ensuring a smooth and personalized arrival experience
Handle guest inquiries and requests promptly and efficiently
Process check-outs and manage billing accurately
Provide information about hotel amenities, local attractions, and services
Interact with different departments on a daily basis to ensure that our guests have a seamless experience
Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
Maintain a clean and organized front desk area
Ensure compliance with hotel policies and safety procedures
Participate in training sessions and team meetings to enhance service quality.

Qualifications

Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
Strong cust...
        

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Guest Service Agent

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