Overview

The Guest Relations Officer owns each guest interaction, follows up on experience, and offers a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer acts as the liaison between guests and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations.

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Qualifications

• Shipboard employment type.
• Ability to speak English clearly, distinctly, and cordially with guests.
• Additional language proficiency preferred (Spanish, Portuguese, Italian, French or German, conversational).
• 2–3 years of background experience as Front Desk/Receptionist in a 4‑ or 5‑star hotel.
• Guest services shipboard experience is an advantage.

Essential Duties and Responsi...