SWOT Hospitality is looking to recruit

Guest Relations Manager

on behalf of Hymnos Luxury Collection Marriott Zakynthos

About the role:

• Serve as the primary point of contact for all guests, ensuring a warm and welcoming experience while managing guest grievances and complaints professionally and efficiently.
• Demonstrate a thorough understanding of the hospitality industry, advising team members on the unique standards and service excellence expected from a Luxury Collection property.
• Utilize guest feedback, engagement surveys, and satisfaction ratings to proactively adapt services and operational processes, enhancing overall guest satisfaction.
• Foster and maintain relationships with guests, ensuring personalized experiences tailored to individual preferences, thereby maximizing guest loyalty.
• Work collaboratively with all hotel departments, effectively communicat...