Guest Relations Executive

Company

FAIRMONT

Location

Udaipur, Rajasthan

Type

full-time

            Job Description

Welcome guests upon arrival and provide a warm, professional first impression of the hotel.
Assist guests during check-in and check-out processes when required and ensure smooth guest flow in the lobby.
Interact with guests regularly to ensure satisfaction with hotel services and facilities.
Handle guest inquiries, requests, and complaints promptly and professionally to ensure quick resolution.
Coordinate with different hotel departments such as Front Office, Housekeeping, Food & Beverage, and Concierge to fulfill guest requests efficiently.
Maintain and update guest profiles, preferences, and special requirements in the hotel system.
Identify VIP guests, repeat guests, and special occasions (birthdays, anniversaries, honeymoon stays) and arrange personalized services or amenities.
Conduct guest feedback collection and follow up on service recovery when required.
Ensure lobby presence t...
        

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Guest Relations Executive

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