Ouroutlets are seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.
As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.
Key Responsibilities - Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.
- Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.
- Optimise table allocation and guest flow to maximise service efficiency during peak periods.
- Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.
- Handle guest feedback and concerns with discretion and professionalism, ensuri...