The Guest Relations Agent is responsible for delivering exceptional personalized service to guests throughout their stay. This role acts as a key point of contact for VIPs repeat guests and international travelers particularly Russian or German-speaking guests ensuring their needs are anticipated and fulfilled. The Guest Relations Agent enhances the overall guest experience by managing requests assisting with inquiries and maintaining strong communication with all departments.

Responsibilities

• Provide a warm welcome and personalized service to guests upon arrival during their stay and at departure.
• Assist Russian and/or German-speaking guests with all inquiries requests and concerns.
• Handle pre-arrival preparations including coordinating amenities preferences and special requests.
• Escort guests to their rooms and provide detailed information about hotel facilities services and local attractions.
• Manage VIP and repeat...