Job Description

This position enhances the guest experience by delivering personalized and anticipatory service to 

all guests, VIPs, and ALL Members. The Guest Relations Agent ensures smooth coordination across 

departments, supports Front Office operations, and upholds Swissôtel and Accor service standards 

throughout the guest journey—from arrival to departure

Qualifications

Knowledge and Experience 

• College diploma or equivalent qualification.
• Minimum 1 year of relevant experience in Guest Relations or Front Office. 
• Strong English & Korean proficiency
• Working knowledge of MS Office tools.
• High degree of professionalism and confidence in guest-facing scenario

Additional Information

What’s in it for you

• Be part of Accor, a global hospitality leader, with access to world-class learning, develo...