GUEST RELATIONS AGENT - Holiday Home, Dubai

Full-time

CLIENT: Holiday Home provider

LOCATION: Dubai, UAE

Seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our rapidly growing portfolio of holiday homes.

Responsibilities

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office.
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.
• Assist with the creation and delegation of maintenance and housekeeping tasks.
• Verify unit availability to assist with scheduling suppliers or realtor visits.
• Meet and m...