To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
Key Roles & Responsibilities
Live and project the goal philosophy vision mission and core values of the company.
Adheres to company grooming standards at all time.
Is a continual source of information help and assistance to all guests.
Prepares the weekly duty rosters.
Supervise Guest Relation Officers.
Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
Maintains Transparent and open line of communication coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
Conduct house tours / site inspection and special room drops for VIPs.
Escorts all arriving guests to their respective suites.