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Guest Experience Supervisor Arabic Speaker Additional Language

Company

AccorHotel

Location

dubai, dubai

Type

Full-time

MAIN DUTIES Administration
  • Coordinate and assist with organizational mailings as needed.
  • Attend other corporate department meetings as needed.
  • Schedule activities for guests.
  • Trace relevant statistics about clientele.
  • Coordinate all activities for guests with concierge.
  • Answer and send emails following Sofitel email etiquettes.
  • Assist with check‑in / check‑out especially for VIP.
  • Assist staff with language and culture.
  • Coordinate with security department for any guest incident in the hotel.
  • Assist with translations particularly for e‑mails.
  • Provide feedback from guests to GEX Manager for action.
Financial and Revenue Responsibilities
  • Sells special set ups (e.g., for birthday, anniversary, etc.).
  • Is close with room dining and housekeeping to make sure the set ups will be in guests' room.
Training and Human Re...

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