To ensure that all arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
Handles all guest complaints/feedback in a professional manner
To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
Attend to guests’ requests and thoroughly investigate guest complaints
Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale whenever applicable