Company Overview Alma House is located near the Singapore River in a historic modernist building hosting a creative cluster of trendy shops, restaurants, and lifestyle venues showcasing the city's most progressive offerings. Job Summary You will manage the guest experience from pre-arrival to post-departure, handling reservations, check-ins, check-outs, and lounge operations while maximizing room occupancy and ensuring smooth coordination with back-of-house teams. Responsibilities Anticipate and respond to guest needs and queries throughout their stay to enhance overall guest satisfaction Perform reservation management, guest greeting, check-in, and check-out duties across shifts Manage the hotel lounge during shifts by engaging guests and upselling lounge offerings Operate the Property Management System (PMS) to manage room inventory, assign rooms, and maximize occupancy Coordinate effectively with back-of-house teams to resolve guest issues and ensure compliance with Standard Operati...