JOB SUMMARY Reporting to the Guest Experience Manager, the Guest Experience Executive (Communications) will handle all inquiries and coordinate communications to ensure a seamless and delightful stay for every guest. As the primary point of contact, he/she has a vital role in delivering outstanding hospitality and ensuring operational efficiency.
What you will be DOING - Provide exceptional guest service through prompt and courteous communication.
- Handle inbound and outbound calls, ensuring guests receive accurate and timely assistance.
- Resolve guest concerns with professionalism and efficiency, striving to exceed expectations.
- Assist guests with special requests, such as transportation arrangements and local recommendations.
- Liaise with housekeeping and other departments to ensure rooms are ready upon arrival.
- Act as a key point of communication between guests and other operating departments, faci...