The purpose of this position is to lead a team of station staff to deliver a safe, reliable, world class and customer focused station environment.
This position will report directly to the Passenger Services Manager. They will lead and support the
Station Master role in managing the team of customer facing station staff.
KEY RESPONSIBILITIES
Strategic
Deliver a safe, reliable, world-class and customer focused station environment and car park services.Build and maintain a high level of customer service excellence, ensuring that all staff work in compliance with Keolis MHI customer service standards.Maintain and continuously exceed the positive image and public recognition of the network by encouraging and motivating frontline staff to deliver excellent customer service.Ensure staff are complaint with all revenue procedures.Monitor staff adherence to Procedures and Work Instr...