Responsibilities

• Oversee the global technical support team to ensure efficient and effective resolution of technical issues.
• Develop and implement strategies to enhance customer satisfaction and service quality.
• Collaborate with the technology department to improve and streamline technical support processes.
• Monitor and analyze support metrics to identify areas for improvement and implement solutions.
• Lead the team in handling escalations and provide expert guidance on complex technical issues.
• Ensure compliance with company policies and industry standards in all technical support operations.
• Foster a culture of continuous learning and professional development within the team.
• Coordinate with global offices to maintain consistency in technical support services across regions.

The Successful Applicant

• A degree in a relevant field such as Information Technology or E...