Unilabs is implementing a Global Shared Services Centre (GSSC) to centralise core IT services while retaining essential in‑country capabilities aligned to regulatory, business, and operational needs. 

The Global Shared Services Centre (GSSC) Lead holds end‑to‑end accountability for service delivery across all markets, ensuring that the GSSC operates effectively, consistently, and in alignment with business expectations.

This role provides global operational leadership and governance, ensuring standardisation of services, performance management, and continuous improvement while managing a distributed network of In‑Country Service Delivery Managers.

The GSDM acts as the primary owner of service outcomes across regions, bridging global service towers, the GSSC, and country operations. 

The GSDM acts as the primary owner of service outcomes across regions, bridging global service towers, the GSSC, and country operations...