Join our dynamic Contact Center team as a Technical Support Representative and be the vital link between our customers and cutting-edge technology solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer service.
What will you do:
* Provide expert technical support to customers via phone, chat, and text, helping them navigate product installations, activations, and troubleshooting
* Monitor and maintain system applications while offering programming support and user training
* Analyze reports, manage data, and design computer outputs to improve service delivery
* Serve as a systems network point person, handling delegated administrative duties and supporting the customer contact center
* Process customer orders and qualify leads while supporting sales and partner opportunities
What will make you successful:
* Technical aptitude wi...