About the job
We are looking for a detail-oriented professional to manage key customer accounts and oversee the order lifecycle, ensuring accurate delivery and excellent service. The role combines customer support, order coordination, and accounts receivable, while working closely with cross-functional teams to resolve issues and improve performance.
Key responsibilities
Customer & Account Management
Build and maintain strong relationships with specialty, strategic & top accountsAct as the main point of contact for order and delivery statusHandle customer inquiries, issues, returns, and claims through resolutionOrder & Delivery Management
Monitor and manage the full order lifecycle from placement to deliveryEnsure order accuracy, fulfillment, and on-time shippingCoordinate with logistics, sales, and planning teams to resolve supply challengesEnsure compliance with customer-speci...