Purpose As the Global Network Operations Leader, you will oversee the comprehensive management and direction of our network operations, ensuring optimal performance and reliability on a global scale. This critical role involves managing a managed service partner to deliver superior network operations and support services. Main Responsibiliti es Oversee the day-to-day network operations, including monitoring, maintenance, and incident response, to ensure high availability and performan ce. Oversee the escalation process, ensuring timely resolution of critical network issues and minimizing impact on business operati ons. Supervise routine maintenance activities, ensuring they are conducted efficiently and effectively to prevent unplanned downtime and extend the life of network as sets. Lead change management processes for network operations, including planning, approval, and implementation of network changes to ensure minimal disruption and adherence to best prac tices. Act as the primar...