Responsible for developing insights from owned and syndicated data that shape the strategy for the organization’s Global Eyewear and Software business. Lead efforts to integrate customer insights, data analytics, and market trends into eyewear and software operations to deliver exceptional customer experiences, enhance operational efficiency, and support the organization’s growth objectives. Collaborate across functions to align customer experience initiatives with business goals, ensuring the eyewear and software business remains a competitive differentiator.

Lead and oversee the development of a robust insights ecosystem, leveraging advanced analytics and market research to understand customer needs, behaviors, and expectations

Define and execute a comprehensive strategy for Global Insights and Customer Experience that supports the organization’s eyewear and software business objectives

Design and oversee initiatives to improve the customer journey within the eyewear an...