This role serves as the global owner for the design, governance, and performance of Requisition-to-Pay (R2P) and Accounts Payable (AP) help desk operations. The Global Help Desk Lead ensures consistent intake, triage, resolution, and escalation of R2P and AP issues across all Global Capability Centers, delivering a high-quality, efficient, and compliant end-user support experience aligned with PepsiCo’s global service delivery strategy.
This scope also includes oversight of AP queries processed by third-party outsourcing partners, ensuring alignment to global standards, consistent service delivery, and effective vendor performance management across regions.
Purpose
Serve as the global owner for R2P and AP Help Desk operations, mobilizing the Global R2P Ops & Support CoE strategy into a clear, scalable, and consistently executed support operating model across all Global Capability Centers (GCCs)...