Support global IT operations by managing help desk tickets, configuring hardware, and contributing to process improvements at Guidewire.

Your Role

Here’s what you will be doing:

• Assist with Global Help Desk tickets and projects, including documenting and improving processes within the Global Help Desk and IT teams.
• Configure Windows and Mac hardware for end-users, ensuring smooth onboarding and technology access for new hires.
• Support hardware inventory management, hardware disposal, and inventory updates to maintain operational excellence.
• Collaborate with team members to deliver innovative, resilient solutions and value-add services aligned with BizTech’s priorities.
• Contribute to process documentation and knowledge sharing to enhance team efficiency and employee experience.
• Participate in ad-hoc tasks and projects based on departmental needs and your skillset.
• Gain exposure to ITIL proc...