Join Long View as a Global Help Desk Analyst and enhance your IT skills in a supportive environment. This role involves providing Tier I support, incident analysis, and customer engagement.
In this position, you will utilize your technical support background to log customer issues, assess urgency, and resolve problems efficiently. You will also manage escalated incidents while collaborating closely with peers to enhance overall service delivery. This role emphasizes the core values of Long View: Integrity, Competence, Value, and Fun.
Key Responsibilities:
• Document customer issues in ticket management system
• Analyze and prioritize support requests for resolution
• Dispatch incidents to Tier II support when necessary
• Handle escalations professionally and efficiently
• Seek opportunities for process improvements in service
Requirements:
• Minimum 2 years of experience in technical support
• Strong written and verbal communication abilities
• Capacity...