Location: Athens, Greece
Start Date: 17/07/26

Are you a problem-solver who thrives in fast-paced, customer-focused environments? Do you speak German fluently and want to join a dynamic team that supports travelers from around the world? We are seeking a Bilingual Travel Advisor / Customer Service Advisor to join our Athens office, providing world-class support and solutions to our customers.

Your Role

As a Bilingual Travel Advisor, you will:

• Respond to and log customer inquiries via phone and email with accuracy and professionalism.

• Maintain meticulous records of consumer feedback and questions in the customer services database.

• Handle client complaints efficiently, following the company's escalation policy.

• Resolve support calls and emails within agreed Service Level Agreements (SLAs).

• Troubleshoot issues using system knowledge, support documentation, and an...