German Speaking Customer Experience Specialist

About the job German Speaking Customer Experience Specialist

Responsibilities:

• Communicate with customers via phone, chat & e-mail
• Receiving and handling calls in German from customers for an important chain of hotels.
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Assist customers to manage/secure their account & passwords

What you will bring:

• Fluency in German (minimum C1) and Advanced English knowledge
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

Requirements:

• Based in Malaga, Spain
• NIE, NAF and Spanish bank account.
• Dynamic and Proactive
• Strong understanding of online community dynamics and digital content trend...