The role involves supporting German‑speaking customers through chat, phone and email, mainly regarding issues related to transactions, payments and account functionality. The focus is on accurate guidance, timely issue resolution and delivering an excellent customer experience.
Key Responsibilities
Provide customer support in German across chat, phone and email channelsHandle inquiries related to transactions, payments, account issues and general service functionalityRecord, monitor and follow up on customer requests, ensuring accurate system updatesDeliver clear, comprehensive and reliable information to usersCollaborate with internal teams (payments, technical support, operations) for case escalation and resolutionStay up to date with new features, processes and service updatesΑπαραίτητα Προσόντα:
Required Qualifications
Excellent command of German (C1–C2)Very good command of Greek, written and...