1. Must Have (Primary) Skills:

Genesys Cloud (PureCloud) or Genesys Engage

Genesys Architect Flows

Genesys Routing, IVR, and Call Flow Design

API Integration with Genesys Cloud

Knowledge of Genesys SDKs (Platform/Media SDK)

Scripting and Configuration in Genesys

2. Good to Have (Secondary) Skills:

AWS (for integration with Genesys Cloud)

JavaScript/Python for custom integrations

CICD tools (Jenkins/Git)

Experience with CRM integrations (Salesforce, Dynamics)

Experience with Chatbot/Voicebot integration