Genesys Cloud Software Engineer
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.
100% Remote. The role may require on‑site attendance at the Madrid offices approximately once per month.
Responsibilities
Develop and maintain customer experience flows in Genesys Cloud Architect.
Build and support integrations using Genesys Cloud APIs, Data Actions, and event‑based services.
Implement routing logic, automation, and configurations for voice and digital channels.
Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.
Troubleshoot issues, optimize performance, and ensure platform stability.
Participate in testing, documentation, and deployment activities following development best practices.
Support continuous improvement of the contact center platform and rel...