Pay Rate Range: $ 50.00 - 51.47/hr.

GBAMS Req ID: (phone number removed)



Genesys Cloud CX Solution Architect.



Job Description:

Qualification Bachelor's degree

This role will lead the design, development, and deployment of cloud-based contact center solutions using Genesys Cloud CX.

The ideal candidate should have deep expertise in Genesys cloud architecture, integrations, and automations to optimize customer engagement strategies.



Key Responsibilities:

"Design scalable and secure Genesys Cloud CX solutions based on business needs.

"Design and implement AI powered IVA solutions.

"Develop architecture blueprints, workflows, and best practices for implementations.

"Configure Genesys Cloud CX components like IVR, ACD, workforce engagements, and analytics.

"Integrate Genesys ...