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General Manager, Retail Operations

Company

NPAworldwide

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Type

Full-time


Retail Operations Management

  • Oversee the daily operations of all retail outlets.
  • Ensure all stores operate in accordance with company policies, SOPs, and operational standards.
  • Monitor store performance and implement action plans to improve operational efficiency.
  • Ensure stores maintain high standards of cleanliness, safety, visual merchandising, and customer service.
  • Conduct regular store visits, audits, and operational reviews.
  • Sales & Business Performance

  • Develop and execute retail strategies to achieve sales and profitability targets.
  • Monitor daily, weekly, and monthly sales performance across all outlets.
  • Analyse sales trends, customer behaviour, and market opportunities.
  • Identify opportunities to increase revenue and improve store productivity.
  • Prepare business forecasts and recommend improvement initiatives.
  • Leadership & People Management

  • Lead, mentor, ...
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