Duties

Financial Management

• Develop & manage approved budgets & operational forecasts.
• Monitor weekly & monthly financial performances.
• Control all operational & staffing costs.
• Maximize profitability via strict revenue management.
• Control departmental profit margins.
• Approve and manage all procurement requisitions.

Guest Experience Management

• Personally engage with all Guests. Become the Brand
• Resolve all guest complaints and report theron.
• Oversee all online reputation management.
• Ensure all personalized guest experiences are upheld.
• Develop signature guest experiences unique.

Staff Leadership

• Lead daily, weekly, Monthly department meetings.
• Minute daily, weekly, Monthly department meetings.
• Conduct staff performance evaluations quarterly.
• Develop leadership & training pl...