The General Manager is responsible for driving  operational discipline and cultural
consistency  across all stores. He ensures that all activities under  People, Product, Process,
and Place  align with brand standards, performance thresholds, and profitability goals.
The GM’s role focuses on  monitoring reports, identifying trends, and implementing
corrective actions  — not on execution, but on ensuring that execution happens effectively.
1. PEOPLE – Discipline, Ownership, and Team Efficiency
Objective:
To maintain a disciplined, skilled, and motivated workforce that performs consistently across
all levels.
Key Result Areas (KRA):
• Review HRMS reports daily for attendance, grooming, and punctuality; address
deviations promptly.
• Ensure teams follow reporting and escalation protocols.
• Manage  employee-level escalations  by identifying root causes and aligning concerned
HODs for resolution.
• Track manpower utilization, attrition, and trai...