Key Responsibilities

1. Operations Management

• Oversee daily operations of all business activities.
• Ensure smooth coordination between ticketing, operations, maintenance, marshals, and customer service teams.
• Develop and implement SOPs for all activities.
• Ensure activities are operational, safe, and maintained to high standards.
• Monitor daily attendance, booking flow, and crowd management.
• Improve operational efficiency and guest flow experience.
• Conduct regular inspections on facilities, equipment, and operational readiness.

2. Revenue & Business Growth

• Drive division revenue growth through:
• Walk-in sales
• Group bookings
• Corporate events
• Birthday parties
• School programs
• Tournaments and competitions
• Develop pricing strategies, promotional packages, and upselling opportunities.